14 days to request a refund
If you are not satisfied with a Pluvvo purchase, you can request a full refund within 14 days of the order date, including a subscription renewal charge. Free trials are not charged; the 14 days begin on the date of your first paid charge. This policy is offered by Rainbow Frame LLC, United States. It does not limit any refund or consumer rights you have under applicable law.
How to request your refund
Payments and refunds are handled by Paddle, our Merchant of Record. Visit paddle.net to request a refund, or email support@pluvvo.com and we will help direct your request.
Include the email address used for checkout and your order or transaction reference if available. Do not send a complete card number, password, or other sensitive payment information.
Paddle processes approved refunds to the original payment method under its Refund Policy and Buyer Terms. The time for funds to appear depends on your payment provider.
Refunds and subscription cancellation
Canceling a subscription prevents future renewals and ordinarily leaves paid access available until the end of your current paid month. Cancellation does not automatically request a refund; submit a refund request separately. If a purchase is refunded, access associated with that purchase may end when the refund is processed. Your statutory rights remain unaffected.
See our Terms of Service for subscription changes and account access.
What this policy covers
This policy covers purchases of Pluvvo subscriptions from Rainbow Frame LLC through Paddle. It does not govern purchases shoppers make from independent merchants’ stores; those merchants must provide their own purchase and refund policies.