1. Your agreement with us
You are contracting with Rainbow Frame LLC, a company based in the United States, which operates Pluvvo. By accessing or continuing to use Pluvvo, you agree to these terms. If you do not agree, do not use the service. You must be of legal age to enter a contract and, if acting for a business, have authority to bind that business.
2. Accounts and the service
Pluvvo provides a drag-and-drop store builder, saved store content and product catalogs, and features available under your selected plan. Keep your account information accurate and your credentials confidential. You are responsible for activity under your account and should report suspected unauthorized access to support@pluvvo.com.
We grant you a limited, non-exclusive, non-transferable right to use Pluvvo for your own or your organization’s business within your plan limits. Features expressly marked unavailable are not included as currently working services. Merchant checkout for your shoppers is separate from a Pluvvo subscription and is not currently connected; buying a Pluvvo plan does not enable payments for your store.
3. Acceptable use
You must not use Pluvvo to:
- Break the law, facilitate fraud, send spam, or sell unlawful products.
- Infringe copyright, trademarks, privacy, publicity rights, or other rights.
- Upload malware, interfere with security, probe systems without permission, scrape the service without authorization, or disrupt other users.
- Circumvent technical or plan limits, reverse engineer the service where prohibited by law, or resell access without our permission.
- Generate or distribute illegal content, hateful or harassing material, deceptive or non-consensual deepfakes, or malicious code; attempt to jailbreak AI safeguards or use AI to evade these restrictions.
You are responsible for your storefront, product descriptions, customer policies, and compliance with applicable consumer, product, and privacy laws. Our policies govern Pluvvo, not your separate relationship with your shoppers.
4. Ownership and your content
Rainbow Frame LLC retains ownership of Pluvvo and its software, documentation, branding, and other intellectual property. These terms do not transfer that ownership to you.
You retain your rights in the content you upload, including product photos, store text, and AI prompts. You must have the rights and permissions necessary to use and submit that content. You grant us a limited license to host, process, display, and transmit it solely to provide and secure the service, including showing content you choose to publish.
As between you and Rainbow Frame LLC, you retain any rights you have in AI outputs; we do not claim ownership of your outputs. Outputs may not be unique or eligible for intellectual-property protection, and we do not guarantee that they are free of third-party rights. Report rights-holder complaints, identifying the work and the allegedly infringing content, to support@pluvvo.com. We may remove or restrict reported content and suspend or terminate repeat infringers.
5. AI assistant
The AI assistant is included in Growth and Pro. You are responsible for your prompts, your use of outputs, and verifying accuracy before relying on or publishing them. Do not submit sensitive personal information or content you lack permission to use.
AI outputs can be inaccurate, incomplete, or inappropriate. They are not a substitute for legal, financial, medical, or other regulated professional advice without qualified human oversight. We may moderate or remove content, refuse or filter outputs, restrict access, and suspend accounts for misuse.
6. Payments and subscriptions
Growth is $9 per month and Pro is $29 per month, before any applicable taxes shown at checkout. Growth and Pro include a 7-day free trial for new subscriptions; a payment method is required at checkout, and the first monthly charge occurs when the trial ends unless you cancel before then. Paid subscriptions renew monthly unless canceled. Payment, billing, tax, cancellation, and refund mechanics are governed by Paddle’s Buyer Terms, together with the offer shown at checkout and our Refund Policy.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
You can manage your subscription from your account’s Billing page. Cancellation stops future renewals, and paid access continues until the end of the paid monthly period. Upgrading from Growth to Pro takes effect immediately with a prorated charge confirmed before the change. Downgrading from Pro to Growth takes effect at the next renewal. A cancellation alone does not request a refund.
If your plan limits decrease, existing store data is retained, but additions beyond the new limits are blocked. Saved assistant conversations remain private to your account; generating new replies requires an eligible paid plan. Test purchases do not grant live paid access.
7. Availability and changes
We do not guarantee uninterrupted, secure, or error-free performance. Maintenance, third-party outages, or technical issues may affect availability. To the extent permitted by law, the service is provided “as is” and “as available,” without implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Nothing here limits mandatory consumer protections.
We may update the service or these terms. We will provide notice of material changes through the service or by email as appropriate. Revised terms will display a new effective date; continued use after that date constitutes acceptance.
8. Suspension and termination
We may suspend or terminate access for material breach, non-payment, security or fraud risk, or repeated or serious policy violations. Where reasonable and safe, we will give notice and an opportunity to resolve the issue. You may stop using the service at any time; cancel your subscription separately to prevent renewal.
Ending paid access does not automatically delete your account. To request account or content deletion, contact us. Retention and legally required records are described in our Privacy Policy.
9. Responsibility and contact
To the extent permitted by applicable law, Rainbow Frame LLC is not responsible for indirect or consequential losses, including lost profits or business opportunities arising from use of the service. This does not exclude liability that cannot legally be excluded, including fraud, willful misconduct, or mandatory consumer rights.
For service questions or concerns about these terms, contact Rainbow Frame LLC, United States, at support@pluvvo.com. For payment or refund assistance, visit paddle.net.